Readers often reach out with questions about how we work, what information to verify, or concerns related to the brand we document. This page explains how to get in touch with our editorial team and what you can expect from us.
How to reach our team
Contact our editorial department through the feedback form available on this website. We do not publish email addresses, phone numbers, or physical office addresses because information-focused work typically requires written context that a form captures better than direct messaging. Your message includes details about what page prompted your question or which part of our information seemed unclear, which helps us respond more accurately.
Most inquiries receive a reply within 5 to 7 working days. If your question involves verifying factual claims or cross-checking details with external sources, the response may take longer. During periods of high volume or public events related to the brand, processing can take up to two weeks.
What questions we address
Our team responds to factual inquiries about the content on this website and clarifications about how we report on the brand. We do not answer questions that belong on the operator’s own support channels—questions about your account, payment issues, game mechanics, bonus terms, technical problems with the platform, or responsible gambling concerns should go directly to the operator’s support team or, in Australia, to specialised help organisations listed below.
We also cannot provide personalised advice about whether to play, financial guidance related to gambling, investment recommendations, or legal opinions about local regulations. If you have a genuine concern about content accuracy that affects user safety, we take that seriously and will investigate promptly.
Support and regulation in Australia
The operator publishes its own licensing information on its website, and you can verify those details in the relevant regulator’s registry. Gambling in Australia is regulated primarily at state and territory level, with different authorities overseeing online and other forms of gambling in each jurisdiction.
If you are experiencing difficulty with gambling or feel concerned about your play, several organisations offer free, confidential support. Gambling Help Online provides counselling by phone at 1800 858 858 and through online chat anytime. BetStop is a national self-exclusion service that lets you register for exclusion across licensed operators. Lifeline Australia (13 11 14) offers 24/7 crisis support for stress, anxiety, and emotional distress, and Beyond Blue provides mental health support for depression and worry.
When this page is updated
We review this page annually and update it when contact processes change, response times shift, or when support resources for Australian players are added or updated. Minor clarifications or corrections are made as needed without a formal review cycle.